Greetings from the spiritual home of Android, Dalvík in Iceland. It's over a year now since I posted in that thread about a version of Kayako Desktop for Mac OS X. According to Jamie Edwards' latest reply we should probably give up on seeing Kayako Desktop for Mac OS. Kayako, Inc's corporate policy of not giving specific delivery times (not even a quarterly delivery estimate) is understandable, but frankly, after so long, and no beta of Kayako Desktop for Mac OS X appearing, Kayako is showing contempt for its existing customers who need it on Mac OS X. "Ten years young For a decade, more than 30,000 organizations of all shapes and sizes have relied on Kayako to provide an unbeatable customer support experience." However, before further second guessing and criticizing their policy of releasing the iOS/Android versions before the Mac OS X version, I think it fair to ask for input from actual end users of Kayako Mobile who have had it in their hands for some months. So, as well as the poll above, please if you are using Kayako Mobile for your day to day work on iOS confirm if it is a suitable replacement for Kayako Desktop. What features does it lack in comparison with Kayako Desktop, and how fast is it compared with the desktop version. Inquiring minds would like to know! I was considering a subject line for this post of 'Does Kayako Mobile suck?'. However, I hope I have your attention, gentle reader, already, without stooping to such levels.