Hiya, I am about to start customising our templates before we activiate Kayako next week but I was looking for some documentation about template customisation first - what templates do what, what are the variables, how can i change what they do? I couldn't find anything on the Wiki or the KBAs and the forum only has bits and pieces here and there. Do you have all that information consolidated anywhere? We are running version 4.40.1148. Regards, Craig
Hi Craig, I answered that one before: http://forums.kayako.com/threads/merge-kayako-support-into-own-website-design.27937/#post-134096 As for variables, if you use <{dump}> in a template and then view it, it will list all available variables for that template Gary
Hi Gary, Sorry, I should have been more specific. I am looking specifically at email templates and the emails that are sent to customers and to our support staff. Craig
Hi there, there is html and text versions of the below, they are the same, only one is text only, and the other is html, the version used when sending the email depends on what you have set in admin CP, and also what the client can accept. General email_generatepassword_html - The email sent to the client with their password email_html - The email sent when a reply is generated by client/3rd party email_needsstaffvalidation_html - the email sent to client when staff need to validate a new account email_noregistration_html - the email sent when the mail parser receives an email from an new user and registration is required email_notvalidatedgeneric_html - The email sent to validate an email address emailnotification_html - the notifcation email sent to staff, triggered by the notifcation system in staff CP emailnotificationuser_html the notifcation email sent to client, triggered by the notifcation system in staff CP Ticket email_surveyhtml - The email sent to client by the surverys email_ticketautoclosefinalhtml - the email sent to client with a ticket is auto closed email_ticketautoclosependinghtml - the email sent to a client when a ticket is about to be closed email_ticketautoresponderhtml - the email sent to a client with a new ticket auto repsonse email_ticketforwardhtml - the email sent to client/3rd parties when a ticket is forwarded from staff CP email_ticketstaffreplyhtml - the email sent to client/3rd parties when a ticket is replied to by staff email_ticketuserreplyhtml - the email sent 3rd parties/staff when a user replies to a ticket News email_subscriberconfirm_html - the email confirmation sent to client when they are subscribed to the news email_subscribervalidate_html - the email validation sent to client when attempting to subscribe to news Gary
