1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

kayakok desktop on ipad

Discussion in 'Using Kayako Classic' started by Vicky Van Belle, Apr 30, 2012.

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  1. Vicky Van Belle

    Vicky Van Belle New Member

    I have put the kayako mobile app on my iphone and have add the helpdesk. However when oening the app it appears for just 1 second and immediately closes again shozing very brief a connection error. can you help me?
  2. Jamie Edwards

    Jamie Edwards Staff Member

    Hi Vicky

    That's most likely related to a crash bug we have identified when some of our customers connect to their helpdesks. It's a nasty one, but we've resolved it in the latest update which we hope Apple will approve in the coming couple of days :)
  3. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Hi Vicky, did you send a support request from within Kayako Mobile. If not can you please do that so that I can give you a proper answer.
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