1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

KBA and Download area

Discussion in 'Using Kayako Classic' started by chris.lewis, Mar 8, 2010.

Thread Status:
Not open for further replies.
  1. chris.lewis

    chris.lewis New Member


    We currently use the download area to host downloads of our product documentation, however the content would also be relevant within the KBA area but is too much hassle to upload by copy and paste to the KBA area, so two questions about V4 functionality:

    Can you upload whole documents to the KBA area?
    Can you set a download to be a KBA too or vice versa?

    Also when replying to a ticket in the current version you can insert or attach a KBA or download, I would like to be able to just post a link to the KBA or download to keep email size low, will this be possible, I know you could add this to the standard response but if you change the download category then the download link becomes broken.
  2. supportskins

    supportskins Kayako Guru

    I believe what you have requested would be possible in v4. However Jamie can confirm it.
  3. Jamie Edwards

    Jamie Edwards Staff Member

    In V4, you can link file Downloads from the Downloads module to Knowledgebase articles. This should cover what you're trying to do.
Thread Status:
Not open for further replies.

Share This Page