Knowledge Base image upload / capture

Discussion in 'New ideas, bigger features' started by DevBase, Jul 16, 2012.

  1. DevBase

    DevBase New Member

    Currently process of building KB with images lack some basic functions & logic.

    If I'm not mistaken there is no way to upload images from WYSIWYG to Kayako directly.

    If we want to create basic KB for website help, we need:
    1. take a screenshot
    2. save to HDD
    3. upload to server
    4. paste URL into wysiwyg
    This process could be easily reduced to 1 action with usage of the tool similar to Jira Bonfire
  2. Pilly170

    Pilly170 New Member

  3. esowers

    esowers Established Member

  4. Drew Keller

    Drew Keller Just one person in a world of millions.

  5. Tobias Orzegowski

    Tobias Orzegowski Established Member

  6. Chris Plapp

    Chris Plapp Established Member

  7. ds289

    ds289 Established Member

    +1 +1 +1

    Is Kayako interested in adding this way important feature at all?
  8. Established Member

  9. James McCann

    James McCann Established Member

  10. Ed Mozley

    Ed Mozley New Member

    +1 +1 +1 +1

    We are starting to build up our knowledge bank after recently purchasing Kayako. Kayako is the absolute business as far as I'm concerned - it is so well designed and implemented! The current KB feature is pretty good - I'd give it a 6 out of 10 and a proper integration with a file manager (e.g. image upload) would move it up to an 8 or a 9 out of 10. There are a few other quirks - sometimes when I paste in text from a MS Word document some text doesn't paste in at all so you have to proof read the whole thing before you re-format.
  11. tamkim

    tamkim Member

  12. Buchtič_ESET

    Buchtič_ESET Member

Share This Page