1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Live Chat Chatter ID and Location Information

Discussion in 'Kayako Desktop' started by Joe Graw, Mar 11, 2015.

  1. Joe Graw

    Joe Graw Established Member

    Hello, we just turned livechat on for our website and we are finding that the chatter id/ip address is the same for every visitor. Also, we are not seeing any location data coming across. We have loaded in and indexed the GEOIP data. Any ideas on how to get this working? Thank you in advance.
     
  2. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hey Joe,

    Could please ensure that you are not running the help desk behind a proxy/cache ? If so, kindly uncomment the line: define('ENABLE_FORWARDED_IP', true);

    You can find this line of code in file: __swift\config\config.php

    This should resolve the issue that you have reported.
     

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