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Live Chat - Hide Department selection?

Discussion in 'Kayako Desktop' started by Steven Keclik, Feb 3, 2015.

  1. Steven Keclik

    Steven Keclik Member

    Is there the means to hide the Department selection when the user initiates a Live Chat session ?
    [We tend only to use one Department ('General') given a small team - and may be best to hide this selection of one option]

    Thank in advance.
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi Steven,

    If you edit your chatlanding template, near the top you will see this:

    <td width="100" class="fieldtitle" align="left" valign="middle"><{$_language[fielddepartment]}></td>
    <td width="" align="left" valign="middle"><{RenderTemplate name="chatdepartmentlist"}></td>
    Remove those lines ( this will remove the department selection option )

    but now you need to add some code to set the department ID ( as hidden )

    so above where you edited those lines, you will see this code

    <table width="100%"  border="0" cellspacing="1" cellpadding="2">
    Above that, add this line of code ( assuming your live chat department is Id 1 ):

    <input type="hidden" value="1" name="departmentid" class="swiftselect">
  3. Steven Keclik

    Steven Keclik Member

    Thanks Gary.

    Will look to give that a go - and feed the (default) department through by code.

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