1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Live Chat install errors

Discussion in 'Using Kayako Classic' started by Nick Redfern, Dec 19, 2017.

  1. Nick Redfern

    Nick Redfern New Member

    Hi, we migrated server and things seemed to be working ok but we have noticed a problem with Live Chat. When I try to (re)install the app, we get this error:
    Uncaught Exception
    AutoExecute Query: AutoExecute Query: INSERT swchatskilllinks (array (
    'chatskillid' => 6,
    'staffid' => 1,
    )) in ./__swift/library/Database/class.SWIFT_Database.php:593
    #0 ./__apps/livechat/models/Skill/class.SWIFT_ChatSkill.php(208): SWIFT_Database->AutoExecute('swchatskilllink...', Array, 'INSERT')
    #1 ./__apps/livechat/config/class.SWIFT_SetupDatabase_livechat.php(201): SWIFT_ChatSkill::Insert('Enterprise sale...', '', Array)
    #2 ./__swift/library/Setup/class.SWIFT_SetupDatabase.php(863): SWIFT_SetupDatabase_livechat->Install(1)
    #3 ./__swift/library/App/class.SWIFT_AppManager.php(122): SWIFT_SetupDatabase->InstallApp()
    #4 ./__swift/apps/base/admin/class.Controller_App.php(128): SWIFT_AppManager::Install('livechat')
    #5 [internal function]: Controller_App->Install('livechat')
    #6 ./__swift/library/MVC/class.SWIFT_Controller.php(371): call_user_func_array(Array, Array)
    #7 ./__swift/library/App/class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router), false)
    #8 ./__swift/library/class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router))
    #9 ./__swift/library/class.SWIFT.php(16): SWIFT->Initialize()
    #10 ./__swift/swift.php(16): SWIFT::GetInstance()
    #11 ./admin/index.php(29): require_once('/home/ghhdesk/p...')
    #12 {main}

    Anyone with experience of this got any clues?


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