1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Looking for a detailed performance reports

Discussion in 'Kayako reports (Kayako Classic)' started by russell.jones, Oct 25, 2016.

  1. russell.jones

    russell.jones New Member

    Hi,
    im looking to generate a report that will show me the following over a 1 month period so ThisMonth or LastMonth.

    How many tickets closed per technician
    Average response time
    How many tickets closed within SLA
    How many ticket closed out of SLA
    Percentage closed within SLA
    Percentage closed out of SLA

    can you please let me know if this is possible, we are using Classic version 4

    many thanks

    Russ
     
  2. alexoos

    alexoos New Member

    Did you ever find a solution for this?
     

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