I read Chris Henry's SSO thread with interest, but I'm looking for a similar solution for opening staff pages rather than user pages with the existing Windows credentials. This is in intranet setting where outside users don't have access to Kayako (mostly phone support). Any ideas where to start in the code? I'm trying to pinpoint where from a .../staff/index.php?/... url that Kayako decides that the user isn't authenticated or doesn't have a session going and spits out a login page. Thanks.