I want to talk with you about some reports that you might suggest – our company is growing very rapidly – here is a little timeline. 2011 – we started getting very busy and had to form a customer service dept – we had 3 people all working out of Microsoft outlook 2013 – we had grown to 10 in customer service and launched Kayako to use the ticketing system because personal Today we have 30 people in Kayako but we have no “dashboards” I am the owner of the company but Im not a pro at running a customer service center. I want a few things: 1. an executive dashboard with some analytics for me and our management team to know “How our team is doing” 2. I want to have data for the 30 people in customer service and have big TV screen monitors all around the dept creating a competition, I want to gamify the dept and have our team on some sort of incentive plan to help us keep growing the company. I reached out to you because I want to see what kind of reports you have developed for other clients that might make my customer service perform better.