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Mail doesn't get sent

Discussion in 'Using Kayako Classic' started by Torbjörn S., Sep 15, 2014.

  1. Torbjörn S.

    Torbjörn S. Reputed Member


    We have a problem with forwarded mails.
    We use that to inform our organisation about certain tickets.
    We put all the recievers in the to-field.
    Kayako adds them to to and cc. So far everything looks good.
    But the problem is that all emails doesnt get the mail.
    We have upgraded to 4.67 because I thought the fix there would help but it doesnt.
    Please help me out here. Where should I start looking for the error? Is it Kayako or phpmail-function?
    All the other mails get sent ok.
  2. Gary McGrath

    Gary McGrath Staff Member

  3. Torbjörn S.

    Torbjörn S. Reputed Member

    ticket opened.
  4. Torbjörn S.

    Torbjörn S. Reputed Member


    We used php-mail. When we changed to a smtp server instead it looks like the problem is solved.
    I think this should be investigated by Kayako and if phpmail-function can make this happen you need to notify your customers because everything looks like it has gone well in Kayako but the users haven't recieved any mails.
  5. Andres Berdugo - Dewak

    Andres Berdugo - Dewak Experienced Member

  6. aditya5670

    aditya5670 New Member

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