Hi Gary, I had just installed TinyMCE, and class.SWIFT_TicketPost.php. Am facing a couple of issue which I am not certain if I had set things up correctly. 1. I sometimes cut parts of an image and/or PDF image and paste in the email body as inline images. These do not get sent out. Are there any settings that needs to be set? 2. Breaklines do not seem to work anymore. What should I set to get it working? 3. When a ticket gets replied, my email client used to be able to group the replies from the same tickets in the same email conversation. However, now it appears as separate emails at the email client. Can you help?