1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Make Quick Search Case Insensitive

Discussion in 'Using Kayako Classic' started by n8.davis, Oct 17, 2017.

  1. n8.davis

    n8.davis Established Member

    Hi All,
    I have two questions with Kayako Classic.

    1) Is it possible to make the Quick Search case insensitive? (I'm referring to the search box above quick filter pane where all the departments and statuses)

    2) The Quick Search appears to search the Knowledge base and Users as well. I want it to just search tickets. Is this possible?

    Thanks in advanced!

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