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Manual uninstall app steps?

Discussion in 'Apps and modifications' started by kpsmith, Jul 14, 2015.

  1. kpsmith

    kpsmith Member

    I just installed the the surveys viewer app (https://forge.kayako.com/projects/surveysviewer) only to find that it requires ioncube loader... not sure why I didn't think of that.

    Anyhow so I go to uninstall the app but it throws an error and wont let me uninstall.

    Can anyone provide generic steps to manually uninstall an app gone wrong? I assume it is a couple of DB entries?

    Error is as follows when I try to uninstall.

    14 July 2015 03:33 PM (
    5m 4s
    )Router: https://support.fpx.com/admin/index.php?/Base/App/Uninstall/surveysviewer
    mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead (./__swift/thirdparty/adodb5/drivers/adodb-mysql.inc.php:364);
  2. Gary McGrath

    Gary McGrath Staff Member

    Run this query here to find it:

    SELECT * FROM`swsettings`WHERE`section`LIKE "%apps%"

    and then you can remove that 1 row from database once you find it ( make sure to backup your database first, incase it goes wrong )


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