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Mark as Resolved - but in the global list

Discussion in 'Installation and setup (Kayako Classic Download)' started by akam, May 24, 2012.

  1. akam

    akam Member

    From the Admin CP:

    Mark as Resolved?
    If enabled, all Tickets under this Status will be marked as Resolved/Closed. Additionally, the tickets will not be visible under the global ticket lists

    First of all - I wanna mark them as resolved (overdue / SLA conflict). But I also want them in my global ticket list - any chance to to have both? At the moment every "Closed" ticket is not in the global ticket list and we have to access it by selecting the status "Closed".

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