From the Admin CP: Mark as Resolved? If enabled, all Tickets under this Status will be marked as Resolved/Closed. Additionally, the tickets will not be visible under the global ticket lists First of all - I wanna mark them as resolved (overdue / SLA conflict). But I also want them in my global ticket list - any chance to to have both? At the moment every "Closed" ticket is not in the global ticket list and we have to access it by selecting the status "Closed".