1. Welcome to the feedback forum. Here's some tips for giving your suggestions the best shot:
    • Search before posting: See if someone else has already posted your suggestion. If you add your support to an existing, you're more likely to bubble up the request.
    • Keep one suggestion to one thread: Try not to club lots of different suggestions together in one thread. Otherwise, people will get confused about what they're voting for and we might miss your feedback.
  2. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  3. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Planned "Mark As Spam" should delete or disable the associated user account

Discussion in 'Kayako product feedback and suggestions' started by Carl Silver, May 17, 2012.

  1. Carl Silver

    Carl Silver Reputed Member

    When marking a ticket as spam, it should automatically (or give you the option to) remove the account it created under the registered users list, This will help keep your user DB clean from spammy email addresses.


  2. masterctrl1

    masterctrl1 Kayako Guru

  3. DCC Supplies

    DCC Supplies Member

  4. Ben Dobson

    Ben Dobson Member

    Completely agree. You don't need to run a helpdesk for long before you get a whole load of nonsense accounts. Cleaning these up is really quite hard and time consuming.
    Carl Silver likes this.
  5. Erin Mann

    Erin Mann Member

  6. Carl Silver

    Carl Silver Reputed Member

    Recieved an update on SWIFT-2507 but im not sure if it means it's fixed or marked as not implemented?! I think maybe there is some confusion as to what i ment?

    If new spam comes in, it will not be blocked by the parser as no rule will exist. When using the "Mark as Spam" option in the ticket view it should give you an option to also delete the user account automatically created when the email was parsed.
  7. Gary McGrath

    Gary McGrath Staff Member

    Hi Carl,

    That update means there is now a fix in place for the issue, but it has not undergone QA testing yet.

  8. Carl Silver

    Carl Silver Reputed Member

    ahh i see. I was just confused as to the comment posted with the update!
  9. Lorna Webb

    Lorna Webb Member

    is there any update on this one? we would also be very interested to see it developed as cleaning up spam from the Registered Users area is time consuming and doesn't make sense.

  10. James McCann

    James McCann Established Member

  11. Ken Tran

    Ken Tran Member


    I believe the last comment on that Jira ticket by James McCann is slightly wrong:
    "Agree with the above, when a ticket is marked for SPAM then the associated user account that was created should be deleted and the domain banned."

    I don't think you should BAN the domain, for instance, you don't want to ban @gmail.com just because you have a spam from someone from gmail.

    It should add that email to the BAN list and give you option to delete OR disable the user.
  12. James McCann

    James McCann Established Member

    Hi Ken you are right
  13. Jamie Edwards

    Jamie Edwards Staff Member

    Hi folks

    We are planning to add the following:
    • Immediately delete the ticket
    • Disable the user's account
  14. James McCann

    James McCann Established Member

    Excellent news!
  15. Ken Tran

    Ken Tran Member

    Awesome. Thanks for the update Jamie
  16. James McCann

    James McCann Established Member

    Do we have an estimate of when the next major release will be coming please? I need to plan ahead.
  17. Jamie Edwards

    Jamie Edwards Staff Member

    Hi James,
    Sorry, we increasingly can't (and don't) estimates or ETAs. We keep our roadmap agile (by not having a roadmap, so to speak). As a development team are constantly moving towards becoming an agile development team, which focuses on fast iterations and a fast feedback loop. The priority is getting something in the hands of customers as soon as possible and then iterating based on feedback from there on. So rest assured that despite not providing an ETA, we're going as quickly as we can.
  18. iandb

    iandb Member

    I was just going to create a new thread when I came to this thread. +1 please help us .
  19. neonardo

    neonardo Member

    +1. Not that we'll see it until after the next round of price gouging for upgrades though.
  20. jnet

    jnet Reputed Member

    Don't tell me that if I mark a ticket as spam his user account is still active? and he can go ahead and spam me?

Share This Page