"Mark As Spam" should delete the associated user account.

When marking a ticket as spam, it should automatically (or give you the option to) remove the account it created under the registered users list, This will help keep your user DB clean from spammy email addresses.

http://dev.kayako.com/browse/SWIFT-2507

+1

+1

Completely agree. You don't need to run a helpdesk for long before you get a whole load of nonsense accounts. Cleaning these up is really quite hard and time consuming.

+1

Recieved an update on SWIFT-2507 but im not sure if it means it's fixed or marked as not implemented?! I think maybe there is some confusion as to what i ment?

If new spam comes in, it will not be blocked by the parser as no rule will exist. When using the "Mark as Spam" option in the ticket view it should give you an option to also delete the user account automatically created when the email was parsed.

ahh i see. I was just confused as to the comment posted with the update!

is there any update on this one? we would also be very interested to see it developed as cleaning up spam from the Registered Users area is time consuming and doesn't make sense.

Thanks!
Lorna