Mass ticket reply

Discussion in 'Implemented and closed suggestions' started by pol67, Oct 11, 2010.

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  1. pol67 Reputed Member

    News about 'Mass Reply' feature?
    When will be added this feature?
    pol67, Oct 11, 2010
    #1

  2. rbreitman New Member

    this was a great feature in v3... would like to see it implemented in v4...
    rbreitman, Nov 27, 2010
    #2

  3. pol67 Reputed Member

    V4 lacks many features that were in v3, example:
    Mass reply (missing in V4)
    Mark due (missing in V4)
    Mark due in 24 hours (missing in V4).
    pol67, Nov 30, 2010
    #3
    • Kayako Staff

    Jamie Edwards Chief Limey

    Jamie Edwards, Nov 30, 2010
    #4

  5. kittywireless Member

    Bring back the "Mass reply" functionality that we had in V3 where we could select multiple tickets, hit Mass Reply, and send responses to many tickets at once.
    kittywireless, Dec 3, 2010
    #5
    • Kayako Staff

    Jamie Edwards Chief Limey

    Jamie Edwards, Dec 3, 2010
    #6

  7. IndigoClothing Member

    Any update on the 'Mass Reply' feature - we are really missing it?
    IndigoClothing, Feb 1, 2011
    #7

  8. phpcoder Established Member

    http://wiki.kayako.com/display/DOCS/Information for upgrading Kayako 3 users

    Mass ticket reply = Assessing

    May I ask why Kayako is still assessing this feature? Or better, can you clarify what this status actually refers to?

    Every thread related to "mass ticket reply" links to the above article, but gives no indication of progress. Surely this can't be a difficult feature to implement? Is there not much of a demand for it?

    To be honest, I would have expected more companies to be requesting this implementaiton by now. It's a feature that we use each and every day and I would have thought many others due as well.

    Thanks & keep up the great work!
    phpcoder, Feb 22, 2011
    #8

  9. Mle Established Member

    +1
    Mle, Feb 23, 2011
    #9

  10. pol67 Reputed Member

    +1
    pol67, Feb 23, 2011
    #10

  11. kittywireless Member

    +1 this was very handy in V3, really would be great to have it in v4.
    kittywireless, Feb 23, 2011
    #11

  12. pol67 Reputed Member

    Any update on the 'Mass Reply' feature?
    pol67, Feb 25, 2011
    #12

  13. alvaro.madrid Established Member

    +1
    alvaro.madrid, Feb 26, 2011
    #13

  14. Sayyadin New Member

    +1 very useful feature.
    Sayyadin, Feb 26, 2011
    #14

  15. Mle Established Member

    +1
    Mle, Feb 28, 2011
    #15

  16. mblendinger Established Member

    Hope it will be soon, I think is a "must have" utility. If you have a general service problem and 300 opened tickets from different users, all about the same problem, all wanting the same information, wich is the supposed procedure to send to all them the same information and ticket status without massive actions ? Impossible! So it is a MUST HAVE feature to deliver information to customers in a critical moment, not something to let out of a great help desk as Kayako.

    Greetings and keep up the good job
    mblendinger, Mar 4, 2011
    #16

  17. Supriyabedi Member

    Supriyabedi, Mar 4, 2011
    #17

  18. Alexander Shantalov Member

    +1

    also interested feature: in opening a ticket en mass answer to all "linked" tickets.
    Alexander Shantalov, Mar 24, 2011
    #18

  19. mblendinger Established Member

    Any news about it ? today we must send a message kind of "yes we know about the problem and am working on it" to +100 tickets opening one per one. Plus v4 is very slow, it was a nightmare.
    mblendinger, Apr 1, 2011
    #19

  20. pol67 Reputed Member

    +1
    pol67, Apr 4, 2011
    #20
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