Merge tickets

Discussion in 'Feedback and suggestions' started by Robbe Van Daele, Sep 7, 2016.

  1. Robbe Van Daele

    Robbe Van Daele New Member

    You know how it happens: you've this one client who mails four times for the same or very similar questions. Or a bug has developed and you get mails from a bunch of clients. Now there's multiple tickets for the same issue. According to a more experienced collegue this used to be possible, but I cannot find how to merge multiple tickets into one.
     
  2. cobaltje

    cobaltje Member

  3. Gary McGrath

    Gary McGrath Staff Member

    Hey there,

    Indeed, the ability to merge cases is not there right now, but we are working on adding it :)

    Gary
     

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