1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Migrating from Download back to Ondemand

Discussion in 'Installation and setup (Kayako Classic Download)' started by ClareMatch, Jun 22, 2016.

  1. ClareMatch

    ClareMatch New Member

    Is it possible to have some staff on the Download version and others in the cloud OnDemand?

    If we want to move all users from Download to OnDemand what's the migration like?
  2. Jamie Edwards

    Jamie Edwards Staff Member

    Hi Clare!

    While it is possible to have two Kayakos, one OnDemand and one Download (on-premise), it isn't possible to share data between them - they'll be entirely separate and independent.

    We can help you move to OnDemand from Download - our team can schedule and take care of the migration for you. If you're interested, drop me an email (address in signature) and I'll put you in touch with the best person.
  3. bear

    bear Kayako Guru

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