1. This sub-forum relates to Kayako 3, which is now end-of-life. Please be aware that a lot of information relating to features, sales and the roadmap in the Kayako 3 forums is now outdated or defunct (no longer applicable).

    If unsure about anything, please create a new thread or contact us.

    You can visit the main forums for the latest Kayako here.

Modifying the Leave A Message Option

Discussion in 'Modifications, extensions and addons' started by CPWNJE, Feb 11, 2008.

  1. CPWNJE

    CPWNJE New Member

    Hi Guys,

    I'm trying to work out how to change the "Leave a Message" option in Live Chat.

    Basically I need to remove the ability for a user to enter a subject and have this specified by the code as we have these come into an email box but want to be able to split them out, i.e. change it so that the Subject is "Live Chat Unavailable Message" or similar.

    Does anyone know which template I need to edit?
  2. supportskins

    supportskins Kayako Guru

    Edit the "leavemessageconfirmation" template. That should do the trick
  3. CPWNJE

    CPWNJE New Member

    Thanks SS.

    I've been looking at that template for a while, must be having an off day cause it's early and I just can't work out what I need t change so it add's the prefix before the subject entered in by the user.

    Any advice?
  4. supportskins

    supportskins Kayako Guru

    You will need to edit the template and save the subject field as hidden in the form. That should do the trick.

Share This Page