Hi, I would like to share with you guys a couple of my visions about the new Kayako compared to the 'classic' version. Let me first start with one of the biggest 'missing' things in my opinion. The Departments. With the use of Departments you could had a nice list on your left, divided into the status of the tickets. Now this is totally diferent with the use of "Views". Now you have to make all those views yourself. (lots of work, and still not what i want) --------------- The Tickets There are a lots of things i'm missing here. See the red boxes. The user page/ticket page: So much white space on the left, wile everything you really wanted to see is in the right small colomn. Also in the ticket view this is really not usefull to me. These are just a couple of things that makes a huge difference for us in using Kayako in the future or not. I showed it to a couple of my collegues and they where all like "hell no!". So i hope there will still changes a lot, but like someone already mentioned here at the forums, you guys say a lot that it will come, its almost there, but in the end.. it doesn't come, or like now it will be in V6 then.