1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Need Organization for tickets, not Name

Discussion in 'Using Kayako Classic' started by masterctrl1, Jun 7, 2012.

  1. masterctrl1

    masterctrl1 Kayako Guru

    This goes for all the mobile apps --
    You need a setup option to configure the default ticket list to show Organization, not Name. Name is practically useless to us. If we can't see the Organization, we don't really know who the customer is. Currently Organization isn't listed anywhere.
    Or you should display Name/Organization by default even if Organization gets truncated. Example:
    John Doe/Acme Compa
    Best solution -- include a setup option to select Organization/Name versus Name/Organization as your preference.

Share This Page