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Net Promoter Score (NPS)

Discussion in 'Kayako product feedback and suggestions' started by Josh Tobiansky, Sep 24, 2015.

?

Would you like to see Kayako have the ability to use TRUE NPS?

  1. Yes

    100.0%
  2. No

    0 vote(s)
    0.0%
  1. Josh Tobiansky

    Josh Tobiansky New Member

    With Customer Service being the real differentiator in this day & age, it is surprising that Kayako does not do TRUE NPS.

    NPS requires your users to rate your organization on a scale of 0-10 with 0-6 being detractors, 7-8 being passive and 9-10 being promoter.

    Kayako currently uses a star-system which only allows you to use 1-8 as the rating scale. The true NPS question is, "How likely are you to recommend 'company name' to a friend or colleague"

    This is a must in the industry of providing Customer Service and Support.

    Please update Kayako to allow a 0-10 rating with Radio buttons.

    NPS.png
     
    Last edited: Sep 24, 2015
    Piyush Gupta and Jamie Edwards like this.
  2. Piyush Gupta

    Piyush Gupta New Member


    Thanks for sharing this :)
     

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