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New Live Chat Initiated - Not true

Discussion in 'Kayako Desktop' started by velasdad, Aug 18, 2016.

  1. velasdad

    velasdad New Member

    So we've recently switched to Kayako LiveChat over our previous chat app. I'm noticing that we're getting alerts in Kayako Desktop that state a new live chat has been initiated (see below), however there is no chat in the queue. Why is the Desktop Manager popping up these alerts if there is in-fact no new live chat?

    [​IMG]

    We're on Desktop Manager version: Kayako Desktop 4.2.0.709 STABLE
    With Kayako Fusion On-Prem version: 4.73.3
     
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there Velasdad,

    We will need to check your server, it is possible that the sessions table is not clearing, so you are seeing old chat requests. ( can happen if there is insufficient access to MySQL, or it is in strict mode)

    If you create a case at support.kayako.com we can login and take a look for you.

    Gary
     

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