New ticket is Blank

Discussion in 'Using the new Kayako' started by jlucho, Apr 11, 2017.

  1. jlucho

    jlucho New Member

    hi

    I have the following problem : user centos 6.x 64 bit + cpanel + php 5.6 + mysql 5.x
    kayako is 4.68

    Every time I try to create a new ticket, the message editor shows empty, blank

    view example here : http://i.imgur.com/JYNrEHm.jpg

    How can we solve these kinds of incidents?
     
  2. supportskins

    supportskins Kayako Guru

    Check your server errorlog for any errors captured.
     

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