we would like to set it up so tickets submitted to a specific department notify a third-party email that the ticket was submitted. scenario: Our marketing department would like to automatically notify a user's supervisor when a request is submitted. In order to do this I thought the best option would be to create a custom field labeled "supervisors email" and have the user type in the supervisors email. Then once the form is submitted it would possibly CC the supervisor on the autoresponse email (or run an external script to create an email). From my limited knowledge I imagine creating a Custom - Custom field would be the way to go and script the email myself. Has anyone else done anything like this, or know if its possible within Kayako?