1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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online online email submission and reply

Discussion in 'Using Kayako Classic' started by iandb, Aug 20, 2019.

  1. iandb

    iandb Member

    How to change the setting so clients have to submit ticket online and reply online
    they just receive email that a reply has been made to their ticket etc
  2. Evgeny Kuchkov

    Evgeny Kuchkov Established Member

    make an autoresponder on every mail saying "please use our helpdesk gui to access your tickets via this link https://support.lolkek.com" and discard the email in rules of email parser in admin interface

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