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Completed Option to create a new ticket from user's profile

Discussion in 'Kayako product feedback and suggestions' started by Erin Mann, Jul 5, 2012.

  1. Erin Mann

    Erin Mann Member

    It would be great to be able to insert a ticket directly from a user's profile. Staff often find themselves looking at a user's profile and then need to create a ticket (we handle a lot of phone tickets). We would like to be able to just insert a new ticket that has pre-populated that individual as the user. It would be a nice time saver.
     
  2. Biek

    Biek Member

    +1 for this option please, that would be most useful.
     
  3. Drew Keller

    Drew Keller Just one person in a world of millions.

  4. HH_TM

    HH_TM Member

  5. Jennifer Millan

    Jennifer Millan New Member

    This is a feature that I would like to see soon as well. As a phone based support center many times we end up with multiple user profiles for the same user because of spelling changes. It would be nice if new tickets could be created by clicking a button in the user profile instead.
     
    Jamie Edwards likes this.
  6. Xsi_pl

    Xsi_pl Member

    Any comment about this?

    C'mon, planned for 3 year and still nothing? This would be a killer feature, speeding up tickets creation.

    +100
     
  7. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    This feature has not been planned for years, we have only recently marked it as a planned feature, it will be coming with our next major release of Kayako :)

    Gary
     
  8. Kevin Reed

    Kevin Reed Member

    +1

    Also, any update on where this sits on the road-map? Next version?
     
  9. Jamie Edwards

    Jamie Edwards Staff Member

    We've added a shortcut to user profiles in the new Kayako to do this:

    Rxnz9HjWJa.gif
     
  10. Mimue

    Mimue Established Member

    Hi there,

    will this be implemented in the K4?
    We paid in March for software support and updates for the next 12 months ! So for K4 download customers it is not completed at all !!
     

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