Hi, we are using Kayako 4.7.1 and I am used to see the reply posting from the oldest to the newest. (Having the newest at top is frustating for me). There was a thread created a 2years ago. http://forums.kayako.com/threads/staff-login-ticket-replies-change-from-oldest-to-newest.37633/ Has that been fixed in any version so far? Is that planned for any version?