1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Organisation tickets are not shown for the user with Manager role

Discussion in 'Using Kayako Classic' started by Alex Pershin, Aug 9, 2012.

  1. Alex Pershin

    Alex Pershin New Member


    I am running latest version of Kayako in a testing lab. I have created an organisation, assigned domain to it (let's say gmail.com) and sent a test email from @gmail.com account. Ticket is created, however when the user (with the Manager role) logs this ticket is not shown.

    Is there something I am missing?



Share This Page