1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Outlook 2013 - Best practice?

Discussion in 'Using Kayako Classic' started by Torbjörn S., Nov 20, 2014.

  1. Torbjörn S.

    Torbjörn S. Reputed Member

    It didn't seem to do the trick.
    Still problems with the signature for example.
     
  2. Gary McGrath

    Gary McGrath Staff Member

    I added this to the tickets.css template:

    Code:
    
    p.MsoNormal, li.MsoNormal, div.MsoNormal
      {margin:0cm;
      margin-bottom:.0001pt;
      font-size:11.0pt;
      font-family:"Calibri","sans-serif";
      mso-fareast-language:EN-US;}
    a:link, span.MsoHyperlink
      {mso-style-priority:99;
      color:#0563C1;
      text-decoration:underline;}
    a:visited, span.MsoHyperlinkFollowed
      {mso-style-priority:99;
      color:#954F72;
      text-decoration:underline;}
    span.E-postmall17
      {mso-style-type:personal-compose;
      font-family:"Calibri","sans-serif";
      color:windowtext;}
    .MsoChpDefault
      {mso-style-type:export-only;
      font-family:"Calibri","sans-serif";
      mso-fareast-language:EN-US;}
    @page WordSection1
      {size:612.0pt 792.0pt;
      margin:70.85pt 70.85pt 70.85pt 70.85pt;}
    div.WordSection1
      {page:WordSection1;}
    
    
    
    and this made the ticket post look much better for me.

    Gary
     
  3. Torbjörn S.

    Torbjörn S. Reputed Member

    the signature still looks weird but the rest looks better. I commented out the linkcoloring though.

    Code:
    <p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:SV=
    ">Torbj=F6rn Sch=F6n<o:p></o:p></span></p>
    <p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:SV=
    ">IT-Tekniker, Teknikst=F6d IT
    <o:p></o:p></span></p>
    <p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:SV=
    ">MSI, ing.82<o:p></o:p></span></p>
    Now I just need to get rid of the P:s from the signature.
    I think it's the class=3D"MsoNormal" and the <p> tags connected to it that still causes a problem.
     
  4. Gary McGrath

    Gary McGrath Staff Member

    not sure what you are needing to get rid of now, as the post I am looking at ( one from earlier I was testing with ) looks ok.

    Can you screen shot it?

    Gary
     
  5. Torbjörn S.

    Torbjörn S. Reputed Member

     

    Attached Files:

  6. Gary McGrath

    Gary McGrath Staff Member

    Can you PM me a text file with the raw HTML of that, so I can see how it might be drawing wrong on my system

    gary
     
  7. Torbjörn S.

    Torbjörn S. Reputed Member

    done
     
  8. AkeHayc

    AkeHayc New Member

    Please, post the solution.
     

Share This Page