Hello, In V3, I was able to Parse the URL and was able to prefill the SUBJECT of an email from the URL It used to be like this http://website/index.php?_m=tickets&_a=submit&departmentid=3&step=1&subject=SUBJECT=texthere As you can see from the example above, it would go straight to Department ID 3, step 1, and fill out the subject with the text after Subject= "texthere" In V4. I have figured out you can go straight to a department with http://website/index.php?/Tickets/Submit/RenderForm/4 which goes to department 4 But I am looking for http://website/index.php?/Tickets/Submit/RenderForm/4&subject=SUBJECThere So that when the above URL is used It will go straight to Department #4, and fill out the SUBJECT with the text after "subject=" can anyone help with the coding to do this and where? I find this useful because I am able to fill out the subject with a Dynamic text string on my web pages, and find out what the customer is emailing about, the page name, or product #. This saves a lot of time. Can anyone help?