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PHP LDAP Authenticator broken

Discussion in 'Technical chat' started by Remi Ketoma, Apr 10, 2018.

  1. Remi Ketoma

    Remi Ketoma New Member

    Hi Champs,

    we've been using the LDAP authenticator fine for years until recently (late last week) when it just failed to work.

    When staff attempt login, we get: "Invalid username or Password"

    I've gone thru the documentation and believe everything is as per the setup/config docs.

    The error log gives the following:

    [04-10-18 - 11:48] ----------[ Session End ]----------

    [04-10-18 - 11:48] ldap_account_suffix: '@mydomain.com.pg'
    [04-10-18 - 11:48] ldap_base_dn: 'DC=mydomain,DC=com,DC=pg'
    [04-10-18 - 11:48] ldap_domain_controllers: array (
    0 => 'controller1.com.pg',
    1 => 'controller2.waigani.telikompng.com.pg',
    )
    [04-10-18 - 11:48] KAYAKO_LDAP_TEST: true
    [04-10-18 - 11:48] Username: username - Password: password
    [04-10-18 - 11:48] UNKNOWN: [2] ldap_bind(): Unable to bind to server: Invalid credentials
    [04-10-18 - 11:48] Could not create new Kayako_LDAP class or authentication failed
    ('DC=mydomain,DC=com,DC=pg'). Message: -- Invalid credentials
    [04-10-18 - 11:48] Bad login. Error message sent
    [04-10-18 - 11:48] <loginshare>
    <result>0</result>
    <message>Invalid Username or Password</message>
    </loginshare>

    [04-10-18 - 11:48] <?xml version="1.0" encoding="UTF-8"?>
    <loginshare>
    <result>0</result>
    <message>Invalid Username or Password</message>
    </loginshare>

    [04-10-18 - 11:48] ----------[ Session End ]----------
     

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