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Possible to create a report detailing number of days a ticket is in X status?

Discussion in 'Kayako reports (Kayako Classic)' started by Claire Walker, Feb 24, 2015.

  1. Claire Walker

    Claire Walker New Member

    Hey everyone,

    just a quick question to ask if there is any way I can create a report that can be run on a weekly basis, telling me how many days a ticket was in a certain status during that week? For example Open, In progress, Pending Developers etc.

    Thanks!
     
  2. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hi Claire,

    The feature you are looking for is not available in our product at the moment. We have already marked a feature request for the same at JIRA portal. Please refer: SWIFT-3342, however, I cannot comment on exact ETA for this.
     
  3. Arjun Prasad

    Arjun Prasad New Member

    Any update on this ability to create a report telling me how many days a ticket was in a certain status during that week? For example Open,Closed, Awaiting Reply, On Hold etc..
     

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