1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

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Preventing Users From Changing Their Name or Editting Their Profile

Discussion in 'Installation and setup (Kayako Classic Download)' started by scrupul0us, Aug 16, 2012.

  1. scrupul0us

    scrupul0us Member

    How I can prevent my helpdesk staff from changing their names or if at all, editting their profile entirely?

    Thank you
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    I am not 100% sure if you mean stopping staff updating a users profile, or updating their own profile.

    If you goto admin CP, staff, manage your staff user group, on the permissions tab, under base, you can change "Can Update Profile" to no

  3. scrupul0us

    scrupul0us Member

    Perfect, thank you =)

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