<{if $_ticketDepartmentTitle == "test" }> content <{if $_ticketDepartmentTitle == "test2" }> content <{/if}> <{else}> content <{/if}> please any one explain clear how to use if if else condition or if elseif else proper condtion. And i want to know how to manage each department for template. for create new ticket reply. thank
Hi there, The basic structure is <{if $_ticketDepartmentTitle == "test"}> Some stuff here <{/if}> If you then want to add extra conditions, you can use this, for a switch between one or another (e.g. if department = test, some stuff here, if department != test, differrent stuff here) <{if $_ticketDepartmentTitle == "test"}> Some stuff here <{else}> Different stuff here <{/if}> You can then also add in elseif commands Gary
Thank Gray now i am trying to change template in forward html and it there any way to control template for each department? coz i try to add header and footer inside the email_ticketforwardhtml and email_ticketstaffreplyhtml. we have 3 different header and footer so i need to manage each department for their own header and footer. what i do now is i use if <{if $_ticketDepartmentTitle == "TAP - Accounting" || $_ticketDepartmentTitle == "Oasis Luxury Reservation" }> some stuff </if> but it is not ok when we have many department and change department name than we have to change coding again. so i just want to know how to manage each department template? how do we use template group? thank
