We had this problem in v3 and it seems to still be an issue in v4. For some users, when we push them a link (send option) it causes their chat to close. I believe it's a problem with popup blockers. If you are using an option that automatically opens a browser window when pushing a link, you may want to review this OR provide a different way of opening links on the client so this doesn't occur. It is a big problem sadly, it needs to be fixed as we really piss of four chatters when we send a link and it kills the chat. We don't need customers getting frustrated. FYI
This is because the code attempts to open those links in a new browser window/tab, so it's seen as a Popup by the browser. To resolve this issue, I've modified the code on our system so all pushed content remains in the chat window (i.e. links just show as a clickable URL in the chat window... the client then can click on this link to open it). This was necessary to prevent the popup blocking setting from killing chat sessions. If you are self-hosted, you can make this modification. Remove the following code line from the PushURL and PushImage functions in __swift\themes\client_default\livesupport.js: Code: var _openWindow = window.open(_url, 'pushed' + GenerateChatRandomNumber()); Leif
Thanks for sharing. Hopefully Drew will see this to fix for everyone else. This has been an issue for years.
+1 - this needs to be fixed in next update since it affects anyone using KD. The other workaround is to post any links in the regular chat box, but that defeats the purpose of having a Send option.
Did this get fixed in 4.50? If not, where do I change it as the file locations and file names have all changed now.
I have marked it as a bug and have provided fix as well. URL is: http://dev.kayako.com/browse/SWIFT-2722 This issue is only replicable if the person we are chatting with is using Internet explorer - if we allow blocked popups from IE, it refreshes the current page which disconnects the chat.
