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PyLiveResponse - open-source LiveResponse desktop app for Mac, Linux and Windows

Discussion in 'Apps' started by Jamie Edwards, Nov 18, 2008.

  1. Solokron

    Solokron Established Member

    Current Ubuntu.
    python-qt4 installed.

    Loads up, enter account information with trailing slash, hit ok. Ok again and receive :

    Live Response
    Unable To load system tray Icon.
    OK

    in shell I receive the following after clicking ok:

    /usr/local/lib/python2.6/dist-packages/lrmodules/lrdialogs.py:23: DeprecationWarning: the md5 module is deprecated; use hashlib instead
    import md5,os,pickle,time
    Traceback (most recent call last):
    File "./liveresponse", line 951, in <module>
    win = winlrMainWindow()
    File "./liveresponse", line 620, in __init__
    self.connect(self.trayIcon,QtCore.SIGNAL("activated()"),self.showMainWindow)
    AttributeError: 'winlrMainWindow' object has no attribute 'trayIcon'
    QPaintDevice: Cannot destroy paint device that is being painted
    Segmentation fault
  2. kris1351

    kris1351 Member

    Trying to get this working on an OSX SL box. It installs and runs, but when I attempt to login I get the following on the LiveResponse app:

    Login Failed
    syntax error: line 1, column 0

    The console says:

    1/27/10 10:20:24 AM [0x0-0x206206].org.pythonmac.unspecified.LiveResponse[5619] Traceback (most recent call last):
    1/27/10 10:20:24 AM [0x0-0x206206].org.pythonmac.unspecified.LiveResponse[5619] File "/Applications/LiveResponse.app/Contents/Resources/liveresponse.py", line 649, in changeStatusOnline
    1/27/10 10:20:24 AM [0x0-0x206206].org.pythonmac.unspecified.LiveResponse[5619] self.controller.changestatus('1')
    1/27/10 10:20:24 AM [0x0-0x206206].org.pythonmac.unspecified.LiveResponse[5619] AttributeError: 'NoneType' object has no attribute 'changestatus'
  3. callenords

    callenords New Member

    I also have an error message when I try to login:

    [FONT=Verdana, Arial, Helvetica]Login Failed
    not well-formed (invalid token): line 2, column 1

    Please help!

    Thanks

    SOLUTION: I had entered wrong "Live Response URL" when adding an account. Should be for example: http://www.mysite.com/supportsuite/
    [/FONT][FONT=Verdana, Arial, Helvetica](not index.php in the end).[/FONT]
  4. kris1351

    kris1351 Member

    Anyone have an idea? The LR runs it just errors out on trying to log in.
  5. mauro

    mauro New Member

    Error in login

    Hello,

    I have this error in my login:


    Login Failed
    not well-formed (invalid token): line 8, column 51

    I have the Snow Leopard 10.6.2 and my login estructure is similar to the PC LiveResponse

    Please help!

    Thanks
  6. marleosalazar

    marleosalazar New Member

    Hi,

    Does anyone install this on CentOS computer like indesigns? I'm still having an error when installing liveresponse to our CentOS computer. :(

    Below is the details when installing.

    # python setup.py build
    running build
    running build_py
    running build_scripts
    copying and adjusting liveresponse -> build/scripts-2.4

    # python setup.py install
    running install
    running build
    running build_py
    running build_scripts
    running install_lib
    running install_scripts
    copying build/scripts-2.4/liveresponse -> /usr/bin
    changing mode of /usr/bin/liveresponse to 755
    running install_data

    # liveresponse
    Traceback (most recent call last):
    File "/usr/bin/liveresponse", line 23, in ?
    from PyQt4 import QtCore,QtGui
    ImportError: /usr/lib/python2.4/site-packages/PyQt4/QtCore.so: undefined symbol: _ZN9QIODevice7getCharEPc

    Linux 2.6.18-164.10.1.el5 #1 SMP Thu Jan 7 20:00:41 EST 2010 i686 i686 i386 GNU/Linux

    I will appreciate any help or assistance that will give.

    Thanks!
  7. jollygoodfella

    jollygoodfella New Member

    Does anyone know what this means?

    p, li { white-space: pre-wrap; } Unknown server response
    not well-formed (invalid token): line 176, column 125

    Here's the Log:

    p, li { white-space: pre-wrap; }
    As you can see I logged in fine for a while, now just today it stopped working. Maybe it had to do with some updates from Apple? Strange!! I rebooted, reinstalled the latest DMG and still getting the same thing :///

    Any help would be great!
  8. Everyday

    Everyday New Member

    Is there any way to get sound working with this application on the mac?
  9. indesigns

    indesigns Established Member

    Has anyone been able to install pyliveresponse on a centos system? Please advise.
  10. sniper

    sniper Established Member

    cannot get it to work with snow leopard

    Hi

    I have mac osx and snow leopard

    I am running v3.70.02

    I can log in with the windows version of live response but am getting errors with pylive response

    Log shows (can you help) - would like to get this to work.

    
Server Sent this data
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    Sat May 15 17:45:54 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;b21d372afbe3ff732b276a043b5cea71;ae746165152c745b778e898cad567aff;34168;292914;x^ì½érâض5ú{߈ûkŸ/ŠÈÊSÆꛪâd`À6eº¢I§³b!ԀҀHig>Íy‚ûߓݹÀI;±Mì]i*%@«sÎ1ÇüóÃýhˆ¾ÙSßõƹÿâ³Ü!{lz–;îçþ«Ó>?ÑþëÃÿü¿ÿϟþëÌîܱ1™ÀŸÿúó›ë»3oŠÿן®õ?þûŸB1ßÎÿÃÿç?ÿóç)¼B®ø¶ïn èŠjh¶¦k¼®ê‚£Ê¶¡ª’)ñVOx“ô_ö£o
    Sat May 15 17:45:58 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;e5e4097751c2d2f3946c4ea1f61c5310;2c1546d3dc2dd6ecdd93f9d242f6c7c9;34580;294339;x^ì½ûrÚض>ú÷:UçæڧڕÎncÝ/ÝÍî’Ût¸…Kœ¤k%$a"b'O³Ÿà÷¿';c^ ]08ئÖêØFsÒ¼}cŒo|ãÏ¿îGCô͙ú®7ÎÿŸãþ 9c˳ÝñMþ¿:í‹Sí¿þúŸÿ÷ÿùÓ¿sû³;wlN&ðç¿þüæúî̛âßÿõ§kÿϟÿþ§P4ÚÆ?üþó?žÁ+äŠïøøà ]QMÍÑt×U]諲cªªdI¼Ý“Þ"ý—ýèÀWÁW²ælùQ}sè;ôãÂ׃›Ûâ+¤•íLÌéläŒCïZëT*äMCIcüáþÌì÷ÇæÈY~‹EûÕë¤ËéÎfndëÅ%Òphú3òH£înyqÑvӃÀMÉ5úôgæ,ôMϧÞO‘>arÞØ|:…G01oB³Ùä÷³³»»»œ9Ÿy3ﻟƒA8»?ëúŽ9µ¹É`ò××¼íš7cϟ¹Ö/7ó¼¡OÞÞ ½'ùüî3w6 }DÓñçÙúÞ-ß‘7ùßßÿ_£Ó®·ëŸZä —ýÉÛM¾ßzº|^¡/|ãy7C¾nΞͧÿ|3?;ñ½ùÔròwNïĚ姎bÙyþä›cç¹Âùû÷_ ãZçñ;ý"¿ðÿõ
    Sat May 15 17:46:19 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;17e1ee6ffea24ecb3a6c1603af6ae67d;7ffcc74470c39c0a8afbdc0aa429ac62;35582;301111;x^ì½érâXÖ6ú»OŇÝ}¢Yi¬y¨*Þ d›2S1¤ÓYÑAI€Ò€H†´3¯æ½‚ï"¾+;k’08±Mt—ÓF{ ОžµÖ³žõǟƒ>úæŽ'ž?Ìþ‡ÏpÿAîÐöoØÍþ§Ù¸8Õþóçÿü¿ÿÏ“{¯3½÷†ÖhþëoÞěúcüû¿þðœÿùãßÿäòFÃø‡ÿïÿç3x…\™¸|çpAWTKs5]ãuU:ªìZª*Ùï´%·IÿE?úð‘ð‘ìž5]¼UÇêO\úváëAõmñÒÊqGÖx:p‡¡»–›Å"¹iè"iŒß|2µ:¡5pŸbÞ~ù:éroyÓ©Ùz~‰4ì[“)y¤QßnqqÞv݃ÀMÉ5úô§Ö4ôIÏÇþýž"}Âäýb³ñÁÈê†÷¦ÓÑogg÷÷÷k6õ§þ÷Iáìá¬5q*±Ýˌz£?¿fÏêýÉÔ³¸©ï÷'äövèžäMðݧ޴z‹š;™õ§ÔñÇhqDnò¿¿ýö¿F³QiTnë䆋þävc·ã§/žWèw}¿Ûwáãf¼þÙlÜÿsbe§'6¶Ýì½Û>±§Ù±;9±,òÍu²\îüï¿/¾Æ ´Îâ;ý"¿ðÿÕ
    Sat May 15 17:46:45 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;e1b0fdbc03bf8e6fee82dfd501fd0a5e;3e883b4101881fa7ec2f2eb5092ae977;34703;291265;x^ì½ûrâÖ¶>ú÷:UçæÚ¿Š«Ó;ƺ_’°S2È61·pi·“ZE Iŀhmwžf?Áyˆß“1/’0¸±M*•¶æ*yûÆßøƯ¿=è«; ÇýrG¶ïx£»üµ[§Úýö?ÿïÿókðàõ¦ÞÈáÏýúÕ ¼©?Á¿ÿëWÏùŸ_ÿýW¡h´Œ¿øÿüç~=ƒWȕÀ ð£ ]Q-ÍÕt×U]該k©ªdK¼Ó•Þ&ýýèÀGÂG²ûÖtñV=k¸ôí¢×ÃëÛâ+¤•ãŽ*ÉtèŽ"w*¶ËerÓÈEÒ¿y0µz½‘5tŸbÞ~ù:éò`yÓ©Ûz~‰4XÁ”nÎœÍ&ƒß+?= üÙÄvón÷Ğæ'npb;yþä«ëä¹Âù\üm'Ð:ïôƒhü \ÀÿW
    Sat May 15 17:47:02 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;99982653060d7eea5ac6daa9ca70c4af;9cdd166366c9603c6c5b6926e5f03575;34563;286433;x^ì½érâXÖ6ú»OŇÝýE9²²ËXóU¼2È6e¦bH§«¢‚’
    Sat May 15 17:47:15 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;d1ce80ce1da1336735565442f51fbb0d;1db30735728185052e74b40ffe62b0c7;33251;279812;x^ì½érâض5ú{߈ûëœ/ʑ•»ŒÕ7UÅ©À€mÊtE“NWÅB¨¥‘Òv>Íy‚ûߓݹÀIœØ&ªÒÆh-!¤ÕŒ9ç˜cþþÇÃp€¾ÙßõFÙÿæ3Ü#{dz–;êeÿ»Ýº8ÕþûÿùÿŸßý{י޻#c
    Sat May 15 17:47:21 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;9cd24c4ec240f4d95e79e3c3e8f06671;f259632ddb9d6f958d11746c31eb73aa;32768;276837;x^ì½érâض5ú{߈ûëœåÈÊ]ÆꛪâT`À6eºœNWÅB¨¥‘lg>Íy‚ï!¾'»s5…ŒØ&ªÒÆh-!¤ÕŒ9ç˜cþþÇÃhˆîì©ïzãüó9=6=Ë÷óÿ}Õ9;ÖþûÿùÿŸßý{יݻcc2?ÿõûë»3oŠ_ÿëw×úŸßÿëŸb©Ð)üÃÿç?ÿóû ¼CŽø¶Ïn èŠjh¶¦k¼®ê‚£Ê¶¡ª’)ñVOx“ô_ö£
    Sat May 15 17:47:30 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;6135003205225ae008c8f75ba6144e8c;b7fe9eb76828fd7d6ba486667152ee3b;32717;276419;x^ì½érâض5ú{߈ûëœåÈÊ]ÆꛬâT`À6eºœNWÅB¨¥‘ÜäӜ'øâ{²;W#X ƒÛì]ic´–ÒjƜsÌ1ÿøóaÐGwöØw½aö¿ù ÷ßÈšžå»Ùÿ¾jkÿýçÿü¿ÿÏþ½ëLîÝ¡1ÁŸÿúãÎõ݉7Ưÿõ‡kýÏÿõO¾kåþáÿóŸÿùãÞ!G|ÛÇg7tE54[Ó5^WuÁQeÛPUɔx«# ¼IúÏûÑ€KÀ%™=c2ÿ(Çèû6ý¸ðñ*Çê¶øieÙ#cÜEz‡É1úŦã1܂‘Ñ 5îM&£O''÷÷÷c:ñ&Þ£Ÿ‡pòpÒömclö2£ÞèÏïYË5ºCϟ¸æ/7ñ¼¾ONo†ÎI>Ÿ}âNú¡hØþ´?ñ‘ãÑü4ˆœä?}úßÜU«ÖªÝ4É çýÉéƶcÃUç÷+tÁ]Ïëöm¸ÜŒÛ?™ŽûúFvrä{Ó±igïíΑ9ɎmÿÈ´²üÑme¹üéçÏgßr¹#hÅgúEÌý"œÁË7
    Sat May 15 17:47:45 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;d34c5d1111b3184985f2a351318ad5f6;22c5a5888016c926ad40145;33750;285981;x^ìýùrâÖ×6 ÿ}Uï9ìû~+®N'ƚ‡N¸S°Mš) ívR¿¢„PÀCŽæ9‚÷ ž#ûÖ $apc›JÚÆho!¤=\k*k]ë÷?†tgO|×eÿ‡Ïpÿƒì‘éYýŸvëâTûŸ?þ÷ÿùÿýîß»ÎôÞã1üù_¿ß¹¾;õ&øõýîZÿûûÿ“/äZ¹øÿüç?ƒwÈßöñ™Ã ]Q ÍÖt×U]pTÙ6TU2%ÞêJo’þ‹~ôà’†pIfߘ.>Ê1¾M?.|BZYöؘL‡ö(tÖj»\&' $ñ‡ûSÃqFÆÐ^\żýòqÒåÞp§S7²õüi80ü)¹¥QßnqpÞvÝÀMÉ1z÷§Æ4t¥çïއ»Hï09F¿Øl2[06z¡Æýétüéììþþ>c̦ÞÔ{ô3ðÎÎ:¾mLÌ~fÜÿñ=k¹FoäùS×üIঞ7ðÉéÍÐ9ɇà³OÝé ô ۟ ¦>r¼ Zœ‘“üŸOŸþO®Ýªµj7MrÂErº‰íØpՓÅý ]pÏóz.7ãÎf“Á¾‘žøÞlbÚÙ{»{bN³Û?1*,rg[Y.þ×_ßr¹hÅgúIÌý$\Àÿ«7
    Sat May 15 17:47:56 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;d5c33a96b8b54fd3151bf2402f8c2c3f;fc19b2fe5413d077211105e6c4ace3fc;35153;293320;x^ì½ûrâXÖ=øwOļÃéo¢YÙe¬û¥ªø*dm*¹%—tº*:! P‰ í¬§ù=Á
    Sat May 15 17:48:08 2010: Unknown Server Response
not well-formed (invalid token): line 15, column 50
Server Sent this data
compressed;36e962e967593ceafcdfe8a49cf14ce6;c7828eee7eb160aeff055064eb36bf06;34708;290525;x^ì½ûrâXÖ=øwOļÃéo¢YÙe¬û¥ªø*dm*¹%—tº*:! P‰ í¬§ù=Á
    --
  11. indesigns

    indesigns Established Member

    I wanted to let kayako users who are trying to install pyliveresponse on centos systems. We tried and could not get it to work. Kayako is aware of this and are trying themselves. They are seeing the same error.

    We found another solution that works on centos systems from Craig Brass Systems. Thanks Craig!
    http://forums.kayako.com/f186/firefox-client-kayako-19270/
  12. craigbrass

    craigbrass New Member

    Your welcome, indesigns!
  13. jennienina

    jennienina New Member

    What is the situation regarding LiveSupport on Mac OS X

    I'm getting the idea that this software doesn't work at all yet on Mac OS X. I was told that it is in alpha BUT I FIGURED it worked -- maybe with bugs, maybe not fully functional. BUT THAT IT WORKS AT ALL?

    No?

    I'm mad because I'm wasting my time, if this software can't be used in any form on Mac OS X.

    Please be honest with me, here so I can cut my losses.

    Thank you,

    Jennie
  14. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    Jennie,

    Most of us here are using it just fine in OSX. What problems are you running into? Any named errors?
  15. jennienina

    jennienina New Member

    No Luck with PyLiveResponse on Mac OS Snow Leopard

    Any help with this is appreciated!

    Here is our experience -- we are on MacBook Pro running 10.6.4

    Installed LiveResponse v. 0.2.2 from SourceForge Mac DMG

    Installed as ~/pkg/LiveResponse-0.2.2/LiveResponse.app

    App runs and responds "Error with chat data" when trying to engage a chat.

    App is dropping a data file as ~/pyliveresponse_debug.dat. It's completely inscrutable.

    Can't figure out where it's picking up the settings for the Chat User; it knows the URI & user name.

    We have the pyliveresponse_debug.dat

    Attached Files:

  16. soluwol

    soluwol New Member

    Hello I install your aplications last versión from linux fedorav13 and supportsituite versión 3.70.02.

    A get this error when try login:



    In console:



    You can help my in this problem.

    Very thanks for your help
  17. Xeserve

    Xeserve Established Member

    Any idea on when we might be able to get this to work with v4?
  18. Mustardhost-dw

    Mustardhost-dw New Member

    V4

    Hi will this work for v4 do you know and if not will you be making it for v4 soon
  19. Sparrow-Sean

    Sparrow-Sean Established Member

    Jamie,

    Testing this in Ubuntu 10, I am using the PyLiveResponse and testing the application - I won't be using Ubuntu as my main but for a temporary setup I will be.

    For some reason after doing everything correctly, I am getting an error when logging in. HTTP Error: 404 Not Found?

    Whenever I login to or try to login that is the error I constantly receive, I am not sure what other methods to take with this. :eek:
  20. DonLapeno

    DonLapeno Established Member

    This is great, i am about to make some linux terminals and would love to see if they can run this as we could use them for CS live response terminals.

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