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question about SLA

Discussion in 'Using Kayako Classic' started by ffff, Sep 27, 2017.

  1. ffff

    ffff New Member

    hello community :)

    i want to ask about a feature from Kayako Classic or if anyone ever made mods/plugins about this :
    currently I'm using an old Kayako version, which I'm satisfied of...
    I would need a feature in the SLA : something like a chronometer: I need to be able to define a SLA time: i.e. 6 hours... and I need to be able to stop/resume this SLA time.
    because sometimes some delay occur that are dued to 3rd parties and this time does not apply to my own SLA.
    so during this 3rd party time, my own SLA in Kayako has to stop. And I need to be able to resume it from when it stopped later.

    does it exist this functionnality now in Kayako Classic or did someone ever made a plugin for this ?

    thanks a lot

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