Quick filters: add new

Discussion in 'Using your helpdesk' started by voltage, Aug 10, 2012.

  1. voltage

    voltage New Member

    When viewing tickets, on the lefts side of the page are the quick filters. Under general, there is 'open' and 'closed'. I once added a new, custom filter, via the admin. But I have been searching for some time but I can't find where I did it! I have been searching through the help pages online for an hour, but still no luck.

    Anybody know?

    Thanks
     
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    If you wish to add a filter, you can goto Staff CP, tickets menu, click on the little arrow next to "filters" and then choose manage filters.

    Gary
     

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