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Realtime live chat translation

Discussion in 'Kayako product feedback and suggestions' started by ronei1682, Jul 8, 2012.

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Is Real Time Chat Auto Language Translation a MUST HAVE!!!

  1. +10 MUST HAVE NOW!

    75.0%
  2. +5 WOULD BE NICE

    25.0%
  3. +0 NOT IMPORTANT

    0 vote(s)
    0.0%
  1. ronei1682

    ronei1682 New Member

    The ability to have your staff be perceived to be bilingual without being bilingual!

    Competitors that already have this feature for over a year or two.......

    http://www.smartertools.com/smartertrack/live-chat-software.aspx
    http://www.livehelpnow.net/n/live-chat-features.aspx
    http://www.velaro.com/live-chat-software-solution
    http://www.whoson.com/

    And many more....

    This feature allows to to type in your native language and it translate it into your clients language and visa versa .... in real time...

    A must have feature to be more competitive using any staff member....!!!
     
  2. Drew Keller

    Drew Keller Just one person in a world of millions.

    My concern with this sort of thing is accuracy of translation.

    There is absolutely no point in having this is the translation is not at least 90+% accurate.
     
  3. ronei1682

    ronei1682 New Member

    I have tested it and the other systems are 95+% accurate.... very useable, but of course nothing is perfect in life... :)
     
  4. ianwuk

    ianwuk Member

    I would be very interested in this sort of feature if Kayako made it officially.
     
  5. MJScott

    MJScott New Member

    Although this may seem like a bad idea if the translation is not accurate enough, I believe most sites make it quite clear as to what their primary clientele is. As a simple example, a site like this one is obviously has an English clientele but they are not necessarily English themselves. In this case, a user from Germany or China would see an absence of a site in their language, perhaps allowing them to overlook spelling mistakes in chat or at least downplay their importance...
     
  6. Barbara Gagnon

    Barbara Gagnon New Member

    I used LiveAdmins live chat service for my online business They provide accurate real time live chat translation feature
     

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