1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Reinstall Kayako

Discussion in 'Installation and setup (Kayako Classic Download)' started by sby, Dec 28, 2018.

  1. sby

    sby Established Member


    I have to reinstall my Kayako on a new server.
    The new server have CentOS 7 I have myself and PHP running so everything runs.

    I have installed a new fresh Kayako on the server everything works.
    Now I want to know how can I import my old tickets to the new fresh Kayako.

    Can someone give me help with this the old Kayako is still running on the old server?
    When I have imported the old files then I want to change to the new Kayako.
  2. supportskins

    supportskins Kayako Guru

    You cannot import existing database into fresh installation. You will have to move your existing installation to the new server rather than carry out a fresh installation on the new server.
  3. sby

    sby Established Member

    Ok so that is also no option i have a problem in my kayako and cannot solve it.
  4. supportskins

    supportskins Kayako Guru

    You can probably contact Kayako Support
  5. DEJ#1

    DEJ#1 New Member

    Technical Support is Awesome.
  6. bear

    bear Kayako Guru

    Not in my experience.

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