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Report on SLA Plan of Resolved Tickets

Discussion in 'Technical chat' started by Adelle Hughes, Mar 10, 2017.

  1. Adelle Hughes

    Adelle Hughes New Member

    Is there a way to report on which SLA plan was originally on a Resolved Ticket?
    Each month I need to report on all my logged tickets, their associated SLA plan and then their response due date and resolution due date to compare this against the actual response date and the actual resolution date I then want to get a list of tickets that either met or failed their SLA.
    Im struggling as all these details are cleared when tickets are set to resolved status'. Is there a way to stop these details being cleared or a way to report on them after the ticket has been closed?
    Thanks - Adelle
     

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