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Report that shows witch tickets are resolved within the SLA plans, and wich tickets are still open.

Discussion in 'Technical chat' started by Khalil, Jun 8, 2017.

  1. Khalil

    Khalil New Member

    Hi,

    I'm having troubles with making an report that shows the tickets of last month or three months witch are resolved conform the SLA plan and witch not, and how long did it take to resolve the ticket conform SLA, or how long the ticket is overdue. The following data is required:
    • Ticket mask ID
    • Name of organization
    • Subject
    • Type
    • Priority
    • Last activity
    • Creation date
    • Resolved date
    • Is resolved?
    • Resolution due conform SLA made or not.
    • Time breached
    Is this even possible? I tried multiple reports but im getting stuck to show the time that the SLA plan is overdue if the ticket is not resolved, and the time that the ticket is resolved conform the SLA Plan.
     

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