1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Report with Response Time and Resolution Time

Discussion in 'Kayako reports (Kayako Classic)' started by Ryan Devine, Nov 15, 2016.

  1. Ryan Devine

    Ryan Devine New Member

    Im looking to create a report that will provide me a list of tickets resolved in the last week that show the tickets closed and provide their first response time and their resolution time.

    The goal is to see if the first response and resolution meet the requirements for the severity of the ticket.
     

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