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Reports available to view outside of STAFF CP

Discussion in 'Kayako reports (Kayako Classic)' started by bigtooth, Nov 21, 2016.

  1. bigtooth

    bigtooth Member

    Does anyone know an easy way to allow a report to be view-able outside of STAFF CP?

    Run a report as STAFF and it returns a URL:

    How can that be embedded (or viewed) as an external link? For example, send a link via email and when opened in a browser, it shows the generated report (and not have to login as STAFF). If it makes it easier, make them view-able to someone logged in as a USER.
    Last edited: Nov 21, 2016
  2. supportskins

    supportskins Kayako Guru

    There is no way to do this by default. You can create a new app/module or modify the existing one to allow client side access.
  3. Phil R

    Phil R Established Member

    A client side view would need significant investment of time to produce.

    Whilst core reporting functionality and models exist for use, it's also a direct route to inadvertently sharing customer sensitive data.

    It would need it's own access control and even some form of engine to screen queries so that they are restricted to user or organisational level data. This simple feat.

    For now, you would need to write them yourself and set them to a schedule, including the appropriate external address.

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