1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Resolve Time VS Response time

Discussion in 'Using Kayako Classic' started by Manail Pasha, Mar 19, 2018.

  1. Manail Pasha

    Manail Pasha New Member

    Hello there,
    whats the difference between time to resolve and average response time of a ticket in Kayako ? Need some with definitions and formula used to calculate these 2 data values.
     

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