REST api: creating new ticket without autoresponder

Discussion in 'Developing, APIs and extending' started by swilders, Dec 5, 2011.

  1. swilders

    swilders Established Member

    Hi,

    I've written a script that creates a ticket for a member of my helpdesk to give a customer a call at certain intervals throughout the term of their support contract just to check everything is running smoothly.

    The issue is that this is generating an auto-responder to the customer which is causing some confusion. I've put a pre-parse rule in to stop them being generated but this has had no effect.

    How do I stop an auto-reponder when creating a ticket using the REST api?
  2. Dylan Lindgren

    Dylan Lindgren Established Member

    I am also trying to do this. I just logged ticket to see if this issue can be resolved.
  3. Drew Keller

    Drew Keller Just one person in a world of millions.

    I saw in release 4.50.XXXX that SWIFT-1409 - Option to disable autoresponder for the tickets created via API
    Has been included, I think this is what you are referring to here.
  4. Dylan Lindgren

    Dylan Lindgren Established Member

    Thanks for that Drew, yes it is. I've upgraded and it's working well now.

    I am also wanting an option to not send an email when posting a ticket reply as a staff member, and also the option to make that ticket reply "private". I don't think these are in the current REST API so have sent through a support request to hopefully get a feature request logged.

    Dylan

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